Intuate Group – The Evolution Of Thought
Specialised Integrated Solutions
Integrated contact centre solutions and services
Complete storage and Data solution
Project Management
People Solutions
Specialised recruitment requirements
Category: Worth looking at
Business Analyst
Java Developer
Server Administrator
Business Development Manager (FMCG sector)
JD Edwards
Tester
Junior Project Manager
Senior Test Analyst
Contact centres face real challenges in meeting rigorous compliance regulations for taking telephonic payments and in protecting themselves and customer card data from fraudulent card use.
Says Mark Edwards, director of product and services at Intuate Group, a privately owned, broad-based IT company that focuses on providing professional integrated technology: “Today’s contact centres risk data breaches from many potential sources, both internally and externally. Modern contact centres essentially present two opportunities for fraudsters. They are firstly a source from which to harvest card data and secondly, a target where such stolen cards can be used. The chip and pin number protects brick and mortar establishments and 3D Secure does the same for online transactions. Phone payments, however, remain vulnerable.”
Many call centres are unable to meet the expectations of their customers and in the broadest sense, it has to do with only two things: The way the call centre is designed, and the way in which the call centre is managed.
Call centre environments are complex
This is very easily said. However, the facts are that the building blocks required for a successful call centre are not that simple to create, nor is it at all easy to put them together successfully. Even when we get the design right, managing the call centre remains to be a major challenge.
The first problem is the fact that call centres are not all the same. Call centre managers / designers need to assess the complexity and impact status of a specific call centre prior to even beginning to investigate the design of the call centre operation.
Using our unique talents and skills, our solution ranges from IT strategy, to IT architecture to tactical solution design, implementation and support. We pride ourselves on our ability to provide innovative, efficient and cost effective solutions to your IT challenges. Our product team has invaluable knowledge, understanding and experience on all of the major technology providers with a mindset that is focused on providing the best solution for our clients.
A key component of our innovative product solutions is our philosophy to partner with the best-of-the-breed technology and solution providers to offer our clients a full spectrum of solution offerings.
Another one of our strengths is the fact that we take responsibility for the client’s technical solution, ensuring that the solution is both feasible and technically sound. We assign a consultant to every project we undertake to ensure that the client expectations are met.
Our solution management service has evolved from the project based consultation we provide, to IT consulting with the aim of assisting you, our client, to unlock maximum value from your investment in technology.
Using our unique talents and skills, our solutions range from IT strategy, through IT architecture to executive information and business intelligence. You will be able to value measurements for your organisation, plan and manage the deployment of information technology, and use the technology effectively to provide meaningful management reporting information.
Our core competencies include:
Infrastructure analysis
Server consolidation solutions
Application re-hosting
Disaster recovery solutions
Network architecture and design
Storage solutions
Software-as-a-Service (SaaS)
Siemens PABX Hipath 3550 Switchboard:
The HiPath 3550 PABX range of switchboards is ideal for business users up to 100 extensions using traditional switchboard services such as ISDN while also offering Voice Over IP. (VOIP) Advanced telephones in the OptiPoint range offer the telephone user digital telephone displays.
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FARANANI OFFICE PHYSICAL ADDRESS:
Whitby Manor Office Estate,
167 Fourteenth Road,
Noordwyk,
Midrand,
Gauteng,
South Africa
GPS Co-ordinates:
25 deg 57 min 21 sec South
28 deg 07 min 50 sec East
Postal Address:
P.O. Box 66626,
Highveld Park,
0169
Telephone: 27-11- 206 2900
Fax: 27-11-206 2911
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Whitby Manor Office Park
167 14th Road
Noordwyk, Midrand
Gauteng
1635
South Africa
+27-11-206 2900
+27-11-206 2911
Successful companies are using e-mail as a means of differentiation from their competitors, benefiting from the ability to effectively engage with customers at their own level, improving efficiency and providing effective two-way dialogue.
The flexibility of e-mail offers prospects and existing customers an easy interaction with any company whenever they choose and from wherever they may be. This constitutes relevant communications on the customer’s terms via PC, mobile phones and PDAs.
The value of such communication is that it promotes lead cultivation, cross-selling and up-selling as well as after-sales interaction. However, it also requires good planning and management.
South Africa’s largest supplier of ink and toner cartridges for almost every brand of copier, fax or printer around. Can’t find what you are looking for? Call our call centre 086 10 10000 during office hours. We’ll find it for you!