Specialised Integrated Solutions

Integrated contact centre solutions and services

Complete storage and Data solution

Project Management

People Solutions

Specialised recruitment requirements

If you believe that you have what it takes to be a member of this highly successful and driven team, then apply for a vacancy

We have a dynamic team of talented individuals, with the right attitude and aptitude to deliver real business value. Applying our specialist knowledge and expertise, we design solutions specifically based on our clients’ requirements and manage our implementations using professional project management principles to ensure success.

Intuate Group has in-depth knowledge – extending across processes, products and technologies – within a number of sectors, including the financial, insurance, banking, retail, mining and telecommunications industries.

This knowledge and expertise has been retained, documented and instilled within our staff members since inception, enhancing their skills and leveraging past experiences for future solution designs and implementations.

At Intuate Group, we succeed when you succeed.

Says Mark Edwards, director of product and services at Intuate Group, a privately owned, broad-based IT company that focuses on providing professional integrated technology: “Today’s contact centres risk data breaches from many potential sources, both internally and externally. Modern contact centres essentially present two opportunities for fraudsters. They are firstly a source from which to harvest card data and secondly, a target where such stolen cards can be used. The chip and pin number protects brick and mortar establishments and 3D Secure does the same for online transactions. Phone payments, however, remain vulnerable.”

Call centre environments are complex

This is very easily said. However, the facts are that the building blocks required for a successful call centre are not that simple to create, nor is it at all easy to put them together successfully. Even when we get the design right, managing the call centre remains to be a major challenge.

The first problem is the fact that call centres are not all the same. Call centre managers / designers need to assess the complexity and impact status of a specific call centre prior to even beginning to investigate the design of the call centre operation.

“The beauty of tierless storage is that it is able to deliver multiple classes of service (COS) from a single storage infrastructure, a move that cuts the management overhead through a single management environment while also providing greater flexibility in meeting the needs of the design-for-service IT model.”

Using our unique talents and skills, our solution ranges from IT strategy, to IT architecture to tactical solution design, implementation and support. We pride ourselves on our ability to provide innovative, efficient and cost effective solutions to your IT challenges. Our product team has invaluable knowledge, understanding and experience on all of the major technology providers with a mindset that is focused on providing the best solution for our clients.

A key component of our innovative product solutions is our philosophy to partner with the best-of-the-breed technology and solution providers to offer our clients a full spectrum of solution offerings.

Another one of our strengths is the fact that we take responsibility for the client’s technical solution, ensuring that the solution is both feasible and technically sound. We assign a consultant to every project we undertake to ensure that the client expectations are met.

Our solution management service has evolved from the project based consultation we provide, to IT consulting with the aim of assisting you, our client, to unlock maximum value from your investment in technology.

Using our unique talents and skills, our solutions range from IT strategy, through IT architecture to executive information and business intelligence. You will be able to value measurements for your organisation, plan and manage the deployment of information technology, and use the technology effectively to provide meaningful management reporting information.
Our core competencies include:

Infrastructure analysis
Server consolidation solutions
Application re-hosting
Disaster recovery solutions
Network architecture and design
Storage solutions
Software-as-a-Service (SaaS)

Here’s the link:

http://www.siemenssa.co.za/free-man3000-software-for-60-days.html

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Along with this comes a great range of DECT handsets and SIP enabled bases.

The systems are world renowned German technology offering solutions at the right price with superior stablity and performance.

For the entry level IP user we have already introduced the Gigaset DX800 range which offers a mix of IP with PSTN fallback.